Browse News & Articles

HR Checklist For Bringing Back Furloughed Employees

Human Resources

By Kate Gettinger, OD

As many businesses are starting to reopen after being shut down for most of the spring due to the pandemic, many owners and managers are wondering how ...

Employee Growth: Creating a Culture of Continuous Improvement

Human Resources

By Keli O'Connor, COMT, ABOC

It's a question that is asked at virtually every job interview: "Where do you see yourself in the next five years?" Nobody dreams of remaining stagnan ...

The Perils of Improper Training in Eye Care

Human Resources

By Keli O'Connor, COMT, ABOC

Optometric and ophthalmic assistants and technicians are an essential part of any eye care office, but eye care is one of the few fields in healthcare ...

How to Reduce Eye Care Practice Cancellations, Reschedules and No-Shows

Practice Management

By Eleni Karayeva

No-shows come at a price. While no eye care practice can be fully immune to them, there are ways to minimize the impact of no-shows on your practice. ...

Mutually Beneficial: Setting Employee Objectives

Human Resources

By Ian Davies, OD

I’ve written before about the “Dreaded Review”. The review is an assessment of your staff’s performance. If you are going to r ...

The Secret to Happy Employees: Engagement

Human Resources

By Mary Hollis Stuck

They say good help is hard to find, and that may be true. However, more importantly, once you find good help, it’s important you focus on how to ...

What to Do If an Employee Tests Positive for COVID-19

Practice Management

By Practice Growth

Despite following best-practices and adhering to public health guidelines, it’s possible that an employee at your practice may contract the nove ...

Promoting Lens Upgrades to Boost Optical Profits

Practice Management

By Mary Hollis Stuck

It has long been said that optical sales make up the majority of the profits in most optometric practices. Based on a 2018 article in Optometry Times, ...

We've Tried That Before: Introducing Change to Staff

Practice Management

By Ian Davies, OD

So, 2020 wasn’t quite the year of vision that you had hoped for, but at least you have had plenty of time to catch up on reading. That pile of j ...

Training and Development in Your Eyecare Practice

Practice Management

By Keli O'Connor, COMT, ABOC

Training and development are essential to any organization. In eyecare, a well-trained staff is needed to run an office efficiently. Assistants and op ...