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Love Thy Receptionist: Maximizing Patient Experience & Profits

Practice Management

By Eleni Karayeva

The receptionist is likely the first staff member to interact with the patients in your practice. Because of how crucial these often undervalued emplo ...

Are You Asking the Top 5 Patient Satisfaction Survey Questions?

Patient Engagement

By Practice Growth

Your patient satisfaction survey should cover every aspect of the patient’s appointment, which starts as soon as they complete the booking. You& ...

Do You Have a Peeved Patient Plan?

Practice Management

By Practice Growth

Imagine your practice is in the middle of a crazy Monday afternoon and short one front-desk person, your EHR system crashed 20 minutes ago, and the do ...

Creative Brainstorming Ideas

Practice Models

By Practice Growth

Brainstorming has plenty of benefits; it’s obviously an excellent way to produce new ideas, but it also helps team members feel more appreciated ...

Spring Clean Your Practice-Inside and Out

Practice Management

By Mary Hollis Stuck

March through May have long since been associated with “spring cleaning.” Articles appear all over print and web publications depicting th ...

How to Write a Top-Tier, Professional Eye Care Employee Handbook

Human Resources

By Practice Growth

If you’re opening a new eye care practice for the first time or are looking to revise your employee procedures and rules, you'll need to know ho ...

8 Ways to Bring Joy to Your Practice

Practice Management

By Gerard Johnson, M.S.

Definition of joy: to experience great pleasure or delight Take a second to read the definition of Joy. Would you describe your workday as a great pl ...

Outsourced Billing: The Pros and Cons

Billing & Collections

By Mary Hollis Stuck

In this day and age, the staff numbers for an optometric practice will vary greatly. If a practice does mostly routine exams, but has a booming optica ...

Reopening Your Practice After COVID-19

Practice Management

By Mary Hollis Stuck

While COVID-19 is still terrorizing our nation, and the world, the CDC guidelines and state guidelines are changing. Postponement of routine eyecare i ...

Your New Normal: Finding Positive Ways to Utilize Your Time in the Era of COVID-19

Practice Management

By Practice Growth

It’s undeniable - times have changed. In the era of self-isolation and physical distancing, you may be struggling to figure out how to structure ...