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What Does Your Waiting Room Say About You?

Practice Management

By Practice Growth

First impressions can make or break your practice. A bad first impression can pervade each subsequent part of a patient’s appointment and can ta ...

Making The Suggestion Box Work in Healthcare

Practice Management

By Practice Growth

Employee suggestion boxes give staff in different roles the opportunity to pioneer changes and improvements within the workplace. Adding a suggestion ...

The Benefits of Short, Scheduled Breaks in a Practice Setting

Practice Management

By Practice Growth

  The benefits of taking regular breaks at work are well-researched and widely accepted among many of the world’s most successful companie ...

Ways To Cut Down Your Last Minute Cancellations

Practice Management

By Practice Growth

Last-minute cancellations can be quite damaging for your practice. A last-minute cancellation can mean revenue loss and a longer than necessary wait f ...

Win-Win: Staff Appreciation and Limiting Turnover

Practice Management

By Practice Growth

People leave their jobs for a variety of reasons, and sometimes, they leave for no apparent reason at all. Among more obvious factors, like pay dissat ...

Managing Online Reputation: Responding to the Negative Review

Practice Management

By Practice Growth

Did you know that 90% of consumers read online reviews before visiting a business while 88% trust online reviews as much as personal recommendations? ...

Do You Have a Peeved Patient Plan?

Practice Management

By Practice Growth

Imagine your practice is in the middle of a crazy Monday afternoon and short one front-desk person, your EHR system crashed 20 minutes ago, and the do ...

Time For a New Optometrist?

Practice Management

By Ian Davies, OD

Running your own business is tough. It’s tougher still if you are the sole optometrist proprietor of your practice. Not only are you the boss, w ...

Getting Started: Hiring Staff

Practice Management

By Ian Davies, OD

OK, so you have the OD certificate neatly framed, state boards passed, couple of years retail experience under the belt and now it’s time to ope ...

Protecting Your Patients, Your Employees, and Yourself in the Midst of an Outbreak

Practice Management

By Practice Growth

On March 11, the World Health Organization’s Director General declared coronavirus disease 2019, or COVID-19, a pandemic. “Pandemic” ...