About Eleni Karayeva

Eleni Karayeva has been in the eye care business since 2013, having done everything from sales and marketing to provider relations and general management of multiple opticals across NYC. Eleni is also an expert in provider credentialing and medical optometry billing. She enjoys the challenge of helping eye care practices reach and exceed their full potential and is always looking to incorporate innovative strategies to optimize the patient experience and drive up revenue. Her success in the industry led Eleni to found LK Project Management & Consulting, a management consulting firm that works exclusively with optometry practices. Besides the regular billing and credentialing clients in her portfolio, Eleni's most recent projects include setting up a new optical store in Brooklyn, NY and launching several successful marketing campaigns. Eleni loves fashion, photography and traveling, often turning to her hobbies for more inspiration.

All Posts

New Year’s Resolution: Prioritizing Patient Feedback in Eyecare

Patient Engagement

January 19 8 min read

Quality feedback is invaluable in fine tuning the patient experience. But how to make sure your patients are heard and the feedback you receive is properly evaluated? With the goal of improving the patient experience in mind, let’s examine the different types of feedback you collect in your practice and how you can optimize the process. Verbal feedback The most obvious and easiest form of feedback - verbal feedback - is often overlooked. (...) Read more

How to Attract and Retain Eyecare Staff in a Turbulent Economy

Human Resources

July 08 8 min read

With wage expectations going up and inflation rising, businesses are faced with difficulties hiring and retaining their staff. Eye care practices are no exception: what used to be a relatively simple process - a quick, informal ad, a word-of-mouth referral - has turned into a struggle to find the right employees. What can be done to not only attract but keep top talent in today’s job market? Understand the market You might be spending so (...) Read more

staff training practice management hiring employee retention staff appreciation human resources employee development raises retention