About Kyli Gray

Kyli Gray is a Certified Paraoptometric from Indiana who began her journey pursuing a Bachelor's of Science in Nursing degree. During a semester off she got a job at a retail-optometry company where she fell in love with every aspect of eye care. She moved to an ophthalmology practice where she became CPO certified and worked as an optician. After a few years, she was offered the chance to lead a team at another retail-optometry office where she gained in depth practice management experience as an assistant general manager. She then spent the next several years in a private practice running the in-house lens lab before working as a technician and scribe. Kyli has been recognized and awarded for outstanding customer service at every office where she has worked. When not working, Kyli enjoys spending time with her husband and their daughter.

All Posts

Five Ways in Which Patients Stunt Your Practice Growth

Practice Management

October 08 8 min read

Bad patient habits can mean either a habit that we allow our patients to form or ones that we subject onto our patients. Both of these can negatively impact overall patient satisfaction and our ability to grow our practices. We are all aware that patient to patient referrals are among the top ways to promote our business. A Nielsen study found that 92% are more likely to heed a friend's suggestion than an advertisement. How do we keep our patien (...) Read more

Cost-Cutting in Optometry : Finding Simple Ways to Save in our Practices

Financial

February 18 8 min read

It is always appropriate to evaluate if there are ways to save on operating expenses. In the last few years, we've learned that evaluating costs isn't only to boost our bottom line-it can help keep our business afloat during trying times There are several ways in which we can modify existing processes to cut costs around the office. Here we will discuss five of these strategies. Monitor Your Inventory We can easily overlook things such as fram (...) Read more

practice management optometry financial