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Maximizing Patient Volume without Reducing Quality of Care

Practice Management

By Courtney Dryer, O.D.

As rising inflation became a concern this past year, discussion amongst optometrists has centered around the rising cost of doing business and remaini ...

New Year’s Resolution: Prioritizing Patient Feedback in Eyecare

Patient Engagement

By Eleni Karayeva

Quality feedback is invaluable in fine tuning the patient experience. But how to make sure your patients are heard and the feedback you receive is pro ...

Yelp vs. Google: Prioritizing Reviews for Your Eyecare Practice

Marketing

By Practice Growth

Everyone that has an optometry practice or manages one knows the importance of online reviews for their practices – not only for their marketing ...

Are You Asking the Top 5 Patient Satisfaction Survey Questions?

Patient Engagement

By Practice Growth

Your patient satisfaction survey should cover every aspect of the patient’s appointment, which starts as soon as they complete the booking. You& ...

Why Are My Practice's Google Reviews Disappearing

Marketing

By Practice Growth

For an eye care practice owner or any medical or professional practice owner for that matter, it's an incredible feeling receiving a notification that ...

Do You Have a Peeved Patient Plan?

Practice Management

By Practice Growth

Imagine your practice is in the middle of a crazy Monday afternoon and short one front-desk person, your EHR system crashed 20 minutes ago, and the do ...

Managing Online Reputation: Responding to the Negative Review

Practice Management

By Practice Growth

Did you know that 90% of consumers read online reviews before visiting a business while 88% trust online reviews as much as personal recommendations? ...

Building Patient Loyalty by Spending the Extra Buck

Financial

By Mary Hollis Stuck

Everything you do in your practice affects your bottom line. As a business, it is important to focus on profit margins, to ensure you’re keeping ...

The Best Ways to Get Patients to Fill Out Online Surveys

Patient Engagement

By Practice Growth

The satisfaction survey is a valuable tool that’s often underemphasized, especially in a practice setting where there’s plenty of other pr ...

2021 New Years Resolution: See Your Practice Through Your Patient’s Eyes

Patient Engagement

By Practice Growth

Eye care practice owners might occasionally wonder what can be done to improve the patient experience. The answer is actually straightforward: start w ...