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Are You Asking the Top 5 Patient Satisfaction Survey Questions?

Patient Engagement

By Practice Growth

Your patient satisfaction survey should cover every aspect of the patient’s appointment, which starts as soon as they complete the booking. You& ...

Patient Education Pays Dividends

Patient Engagement

By Practice Growth

With countless advances in technology and communication in the past quarter-century, information consumption has increased rapidly and exponentially. ...

How Well Does Your Practice Score With Millennial Patients?

Patient Engagement

By Practice Growth

The term “millennial” is definitely trending right now. A quick internet search for the word yields over 200,000 news results. These young ...

The Best Ways to Get Patients to Fill Out Online Surveys

Patient Engagement

By Practice Growth

The satisfaction survey is a valuable tool that’s often underemphasized, especially in a practice setting where there’s plenty of other pr ...

How to Respond to a PD Measurement Request

Patient Engagement

By Kayla Groves

Most Optometric practices have experienced a patient requesting their pupillary distance (PD) measurement, but how offices respond is widely debated. ...

How to Create a Safe and Stress-Free Buying Experience post-COVID-19

Patient Engagement

By Gerard Johnson, M.S.

The patient has answered COVID-19 screening questions TWICE, checked in for the visit from his/her car, had a temperature check, and finally saw the o ...

Refractions: Understanding the Value

Patient Engagement

By Austin Stone

Refractions are such a large part of our industry and seem to be undervalued and misunderstood in many scenarios. As many refractions that providers p ...

2021 New Years Resolution: See Your Practice Through Your Patient’s Eyes

Patient Engagement

By Practice Growth

Eye care practice owners might occasionally wonder what can be done to improve the patient experience. The answer is actually straightforward: start w ...

Turn Your Practice’s Angry Customers into Raving Fans

Patient Engagement

By Eleni Karayeva

Imagine a hectic day in your practice: you are trying to stay on schedule, your staff is juggling multiple tasks in the front, when suddenly you hear ...

5 Spooktacular Ways to Drive Patient Engagement This Fall

Patient Engagement

By Mary Hollis Stuck

While fall technically began on September 22, even weeks before then you may have noticed the influx of social media posts from people getting excited ...